Articles

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Democratizing Global E-Commerce?
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Democratizing Global E-Commerce?

Many small and mid-size enterprises (SMEs) report friction due to inflation and COVID. One way to rise above those headwinds is to expand both consumer and business-to-business e-commerce sales. But many SMEs don’t have the spend or techno skills to form a winning strategy to compete with the e-commerce big players who dominate the market […]

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How Strong Trading Relationships Help Win and Retain Customers
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How Strong Trading Relationships Help Win and Retain Customers

The most effective supply chains are built on a firm foundation of cooperation between suppliers and distributors. Strong trading relationships have a significant impact on just about every measure of performance: customer service, transportation and storage costs, risk, forecasting, lead times, and even product development. The best way to ensure that your supply chain is […]

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Order Management System+Online Store=The Best Customer Experience
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Order Management System+Online Store=The Best Customer Experience

A majority of buyers say they will abandon a brand after just one negative experience. Retailers must look at the entire purchasing process—from browsing and checkout through delivery and returns—as every interaction is crucial to developing a lifelong customer. Here are some pre, during, and post-purchase solutions an order management system (OMS), working in tandem […]

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Good Question: What’s your best tip for retailers pivoting to direct-to-consumer (DTC) fulfillment?
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Good Question: What’s your best tip for retailers pivoting to direct-to-consumer (DTC) fulfillment?

Successful DTC fulfillment comes down to balancing customer acquisition cost, conversion rate, and average order value (AOV). AOV is critical—if it’s too low, shipping costs will eat up your margins. Keep AOV up by bundling products and using shipping partners who offer flexible fulfillment options that scale with you. –Aaron Galer SVP of Strategic Partners […]

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What’s the Word: the Language of Logistics
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What’s the Word: the Language of Logistics

Load Balancing To load balance inventory means to distribute inventory across a network of warehouses with the main purpose of positioning inventory closer to the end customer prior to purchase. Retailers load balance inventory to reduce last-mile costs and ensure faster delivery. When leveraging a well-balanced network, it also allows for redundancy in their supply […]

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5 Phases of Disruption Response
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5 Phases of Disruption Response

While supply chain problems appeared at first to be temporary ramifications of the pandemic, research now suggests that restoring previous supply chain functioning will take more than time. New solutions will have to be developed, and innovation in the tech space will have to be part of these solutions. In a recent presentation, Palash Barandwaj, […]

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AMRs Move Dock-to-Stock Metrics in the Right Direction
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AMRs Move Dock-to-Stock Metrics in the Right Direction

Manufacturers, 3PLs, distributors, and retailers are under pressure to get goods picked, packed, and shipped faster than ever. Here’s the thing, though: it will be difficult to get orders out the door on time if raw materials or pass-through inventory aren’t processed efficiently. That’s why any conversation about improving outbound processes—especially when exploring automation as […]

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How Location Intelligence Improves Supply Chain Management
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How Location Intelligence Improves Supply Chain Management

The effects of the pandemic have strained the global supply chain, resulting in manufacturing and shipping delays that impact nearly every business that receives goods or ships products. It’s clear that supply chain management now requires an increasingly digitized strategy. That’s why companies should use real-world data, like location intelligence, to enhance their supply chains. […]

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Steering the Future of Autonomous Vehicles
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Steering the Future of Autonomous Vehicles

Autonomous vehicles could reshape the trucking industry, presenting a solution to improve safety and can be a freight mobility multiplier to support supply chain efficiency and reliability. But a patchwork of state laws creates a hindrance to implementing emerging technology. Currently the United States has no federal guidelines for how autonomous trucking vehicles should operate. […]

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Cut Carbon Emissions With Multi-Modal
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Cut Carbon Emissions With Multi-Modal

The transportation industry is responsible for almost 30% of total U.S. greenhouse gas emissions, making it the largest contributor in the country. It’s also one of the largest opportunities for improvement. While many worry that going green might be expensive, sustainability and cost savings go hand in hand for shippers. Moving freight with a mix […]

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10 Ways KPIs Combat Disruptions
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10 Ways KPIs Combat Disruptions

It’s essential to measure performance to create a competitive advantage and prepare for unpredictable events. Therefore, I have put together my “10 commandments” of key performance indicators (KPIs) to mitigate supply chain disruptions. 1. Make Sure KPIs Align with Overall Business Goals. What are your specific goals? Are those goals limited by staff hours or […]

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Using AI for Critical Returns Management
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Using AI for Critical Returns Management

In 2021, U.S. returns rose to $761 billion annually, up 10.6% from the year before. And with that, retailers must consider AI-based automated returns solutions to manage the influx. Artificial intelligence (AI) can tackle every aspect of returns processing, from shipping to disposition decisions to recommerce. It can also handle parts of the customer journey […]

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Building The Smart Supply Chain
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Building The Smart Supply Chain

With more objects embedded with sensors, and better communication, decision-making and automation capabilities, traditional supply chains are becoming more intelligent. The new “smart” supply chain presents huge opportunities for reducing costs and improving efficiency. Some refer to this concept as Supply Chain 4.0: the application of the Internet of Things (IoT), advanced robotics, and big […]

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Getting Value from Class C Suppliers
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Getting Value from Class C Suppliers

Smart purchasing departments focus on their Class A suppliers— the ones they use the most. However, many businesses spend a disproportionate amount of time and money on their larger group of Class C suppliers. Digitizing your supplier relationship management can flip this trend so that purchasing departments instead focus attention where it should be: on […]

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It’s Time to Embrace Supply Chain Chaos
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It’s Time to Embrace Supply Chain Chaos

As someone who has worked in supply chain and logistics management for more than one decade, I find a duality in watching all the attention cast on our corner of the economy over the past year. On one hand, it’s nice to see society at large recognize the giant global operation behind making and delivering […]

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