Remember the pushme-pullme in the story of Dr. DoLittle? It was like a llama, only it had two heads and no back end. Much of organizational life is like that animal with forces pulling us and pushing us in conflicting directions. Pressures from different constituent demands place inconsistent and confusing pressures on the decision making processes of the organization. Traditional problem-solving techniques and strategic planning have focused on analyzing contending demands and trying to make…